Terms and Conditions

1. Use of the website

This website is owned and operated by Austrian Food UK Ltd ("we," "us" or "our"). 

By accessing this website and/or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.

References to this website in these terms and conditions apply to this website however you access it, including accessing this website through our mobile applications or a version of this website optimised for use on mobile devices.  Whenever you access this website through a mobile application or mobile-optimised version of this website, the section of these Terms and Conditions entitled "Mobile Access" also applies.

Any questions regarding these Terms and Conditions or subsequent issues should be directed to:

Austrian Food UK Ltd
42 Madeira Road
London
United Kingdom
N13 5SS

email: austrianfooduk@gmail.com

Registration number: 12485278      VAT number: 361 3432 23

General

Access to this website is granted strictly in accordance with these Terms and Conditions.  These Terms and Conditions apply also to all orders/delivery requests placed by you through this website or in branch.

Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.

We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; or
  • Change the Terms and Conditions from time to time. 

You will be deemed to have accepted such changes if you continue to use this website (or any part of it) or you continue to place orders / delivery requests after any such changes. 

It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change of the Terms and Conditions then you must immediately stop using this website.

Austrian Food UK has taken every care in the preparation of the content of this website. However, except to the extent required by applicable law or as otherwise set out in these Terms and Conditions, Austrian Food UK does not represent or warrant the accuracy or reliability of any of the information or content about any products or services, software or advertisements (together, the "Materials") contained on, distributed through, or linked, downloaded or accessed from this website.

To the fullest extent permitted by applicable laws, Austrian Food UK hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Austrian Food UK. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. 

Nothing in these Terms and Conditions limits Austrian Food UK's liability for fraud or death or personal injury resulting from our negligence.  

However, if you are a consumer your statutory rights are not affected.

Restricted Items
To comply with licensing and other legislation some products and services on this website are only available to certain categories of customers (such as people aged 18 years and over) ("Restricted Items").  The types of items that fall into the category of Restricted Items include alcohol.

3. Online shopping

General information and payment security

Delivery/collection restrictions
We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.

Delivery and collection arrangements
For Restricted Items, if your nominated representative is not aged 18 or above, we will not deliver products. Our couriers apply our "Challenge 25 Policy" and so proof of age will be requested if the person receiving the products looks under 25 years old.

Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1,000.

Austrian Food UK is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor and other Restricted Items. In order to achieve this, Austrian Food UK has introduced a number of control checks throughout the purchase and physical distribution process (e.g. confirming your date of birth and requesting formal identification of anyone who they consider to be younger than the relevant age (i.e. 25 years old pursuant to our Challenge 25 Policy) who is a buyer or recipient of the delivery.

In accepting these Terms and Conditions you agree to provide Austrian Food UK with truthful and accurate information and act in accordance with them and legal obligations including the Licensing Act of 2003. For the purposes of the Licensing Act 2003, any alcohol included in your order will be appropriated by you to the contract at the same central, licensed premises at which your payment is taken and where the contract for sale is made. This simply means that the sale of any alcohol included in your order will take place at such premises. This has no practical effect on you other than to improve our fulfilment of your orders that contain alcohol, nor does it impact on our policies aimed at preventing deliveries of alcohol to minors. 
 

4. Warranty disclaimer, limitation of liability and indemnification

You expressly agree that use of our service, the site, the goods we sell and the internet is entirely at your own risk. Our service, the site, and its contents are provided on an “as is”, “as available” basis. To the extent permitted by applicable law, we disclaim all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose, with respect to our service, the goods we sell, the site, or its contents or with respect to any information, services, and products provided through or in connection with our service; we do not adopt any representation or warranty of any manufacturer or merchant of any such information, service, or products. We make no representations or warranties of any kind as to the availability, accuracy, or content of any information, services, or products obtained through the site or the service.

Nutritional and allergen information
Austrian Food UK has produced nutritional and allergen information on this website for the general information of the public. It contains information gathered from various sources and, although Austrian Food UK believes it to be accurate at the time of publication, to the extent permitted by applicable law and except as otherwise set out in these Terms and Conditions, Austrian Food UK accepts no responsibility for, and makes no representation or gives any warranty or undertaking express or implied as to the accuracy or completeness of the information.

5. AustrianFoodUK.co.uk guarantees and returns

Customers are covered by our quality guarantee on every product which means that our products will be of satisfactory quality, fit for their purpose and match our description of them to you.  If we deliver a product to you that does not meet these requirements, you can contact us for a repair or replacement or, where this is not possible, for a refund.

Should the customer not be satisfied with an item, the customer can reject it at the point of delivery or collection.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described products. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

6. Privacy notice

1. Who we are

Austrian Food UK Ltd ("we", "us", "our") is a company registered in England and Wales. Our registered office address is [Registered Address].

Our website is: www.austrianfood.co.uk

We are the "data controller" of your personal information. This means we decide how and why your data is used.

If you have any questions about this notice or how we use your data, you can contact us at:

2. The personal data we collect

We may collect and use the following types of personal data:

  • Identity data: name, title.
  • Contact data: billing and delivery address, email address, telephone number.
  • Order data: products ordered, order dates and times, delivery instructions, order history.
  • Account and rewards data: login details, saved addresses, reward points balance, reward redemptions, preferences.
  • Payment data: last 4 digits of your card, payment method, transaction ID. (Full card details are processed by our payment provider and are not stored by us.)
  • Marketing & communications data: your preferences for receiving marketing from us and your communication preferences.
  • Technical data: IP address, browser type and version, device identifiers, time zone setting and location, operating system, and other technology on the devices you use to access our site.
  • Usage data: information about how you use our website, such as pages viewed, links clicked, and time spent on pages.
  • Communication data: emails and messages when you contact us (e.g. queries, complaints, social media messages).

We may also collect special category data (e.g. health-related information such as allergies or dietary requirements) if you choose to provide it as part of your order. We only use this where necessary to fulfil your order and help keep you safe.

3. How we collect your data

We collect data in the following ways:

  • Directly from you: when you place an order, create an account, join our rewards scheme, subscribe to marketing, contact us, enter a competition, or provide feedback.
  • Automatically: as you interact with our website, we automatically collect technical and usage data using cookies and similar technologies.
  • From third parties: for example, from payment processors (to confirm payment), courier or delivery partners (to confirm successful delivery), analytics providers (e.g. website usage statistics), and marketing platforms.

4. How we use your personal data and our legal bases

We will only use your personal data when the law allows us to. Most commonly, we use it under the following legal bases:

  • Contract – where we need to process your data to enter into or perform a contract with you (e.g. to take payment and deliver your order).
  • Legal obligation – where we need to comply with a legal or regulatory obligation (e.g. accounting, tax).
  • Legitimate interests – where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests.
  • Consent – where you have given clear consent (e.g. for email marketing or for us to hold information about allergies).

We use your data for the following purposes:

  1. To process and deliver your orders

    • Data used: identity, contact, order, payment, communication, special category (e.g. allergies, if provided).
    • Legal basis: performance of a contract; for allergies/dietary info – explicit consent and/or vital interests (where needed to protect your health).

  2. To manage your account and rewards scheme

    • Data used: identity, contact, account and rewards, order, communication.
    • Purpose: to create and maintain your online account, track and apply reward points, let you know about your points balance and rewards, and resolve account issues.
    • Legal basis: performance of a contract (providing your account and rewards scheme participation); legitimate interests (to encourage customer loyalty and improve our services).

  3. To provide customer service and manage our relationship with you

    • Data used: identity, contact, account and rewards, order, communication, marketing & communications.
    • Legal basis: performance of a contract; legal obligations; legitimate interests (to respond to queries, keep our records up to date, and improve our services).

  4. To send you marketing communications

    • Data used: identity, contact, marketing & communications, order, account and rewards (for tailoring offers, including rewards offers).
    • Legal basis: consent (e.g. email marketing), or legitimate interests where soft opt-in applies (for existing customers, as permitted by PECR). You can opt out at any time (see section 9).

  5. To deliver relevant website content, adverts and promotions, and to understand the effectiveness of our marketing

    • Data used: identity, contact, usage, technical, marketing & communications, order, account and rewards.
    • Legal basis: legitimate interests (to grow our business and improve customer experience); consent for non-essential cookies where required.

  6. To administer and protect our business and website

    • Data used: identity, contact, technical, usage.
    • Legal basis: legitimate interests (for running our business, IT services, network security, fraud prevention); legal obligations.

  7. To comply with legal and regulatory obligations

    • Data used: identity, contact, order, payment, communication.
    • Legal basis: legal obligations (e.g. tax, accounting, food safety and product recall obligations).

5. Special category data (allergies and health information)

Where you provide us with health-related information (e.g. allergies, intolerances, dietary requirements):

  • We only collect and use this where it is necessary to:
    • Supply suitable products, and/or
    • Help protect your vital interests (e.g. avoiding ingredients you are allergic to).
  • Legal basis: your explicit consent and/or vital interests (where required to protect life/health).
  • You can withdraw consent at any time, but we may then be unable to take that information into account when fulfilling orders.

6. Sharing your personal data

We may share your personal data with:

  • Service providers acting as processors, such as:

    • Website hosting and IT support providers
    • Payment processors and merchant services
    • Delivery and courier companies
    • Email and marketing platform providers
    • Customer review and survey platforms
    • Analytics and search engine providers

  • Professional advisers: lawyers, accountants, insurers, bankers, and auditors.

  • Regulators and authorities: HM Revenue & Customs, law enforcement, local authorities or food safety regulators, and the Information Commissioner's Office, where required by law or to protect our rights or the rights of others.

  • In the event of a business sale or restructuring: potential buyers, investors, or merger partners, subject to appropriate confidentiality protections.

7. International data transfers

Our main operations are based in the UK. However, some of our service providers may be located, or store data, outside the UK or European Economic Area (EEA).

Where this is the case, we will ensure that appropriate safeguards are in place.

You can contact us at austrianfooduk@gmail.com for more details about specific safeguards used for international transfers.

8. Data security

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed.

9. How long we keep your data

We will only keep your personal data for as long as reasonably necessary to:

  • Fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements; and
  • Establish, exercise, or defend legal claims.

Typical retention periods include:

  • Order and transaction records: normally 6 years after the end of the financial year in which the transaction took place (to comply with tax and accounting obligations).
  • Customer account and rewards data: for as long as your account is active and for up to 2 years after your last interaction, unless you ask us to delete it sooner (subject to our need to retain certain records).
  • Marketing data: until you opt out of marketing or withdraw consent, at which point we will stop using your data for marketing and may retain limited information about your preference (a suppression list) to ensure we respect your choice.

When data is no longer needed, we will securely delete or anonymise it.

10. Your rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • Right of access – to obtain a copy of the personal data we hold about you.
  • Right to rectification – to have inaccurate or incomplete data corrected.
  • Right to erasure ("right to be forgotten") – to ask us to delete your data in certain circumstances.
  • Right to restriction of processing – to ask us to suspend processing in certain circumstances.
  • Right to data portability – to receive your data in a structured, commonly used, machine-readable format and to have it transmitted to another controller where technically feasible.
  • Right to object – to object to processing based on our legitimate interests and to direct marketing (including profiling for marketing).
  • Right to withdraw consent – where we rely on consent, you can withdraw it at any time.

You can exercise these rights by emailing us at austrianfooduk@gmail.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights).

11. Marketing communications

We may send you marketing communications (including information about our products, offers and rewards) by email or other channels if:

  • You have requested information from us or purchased goods from us, and you have not opted out of receiving marketing; or
  • You have explicitly consented to receiving such marketing.

You can stop receiving marketing messages at any time by:

If you opt out of marketing, we may still contact you with service messages (e.g. order updates, important information about your account, rewards scheme, or products).

12. Cookies and similar technologies

Our website uses cookies and similar technologies to:

  • Make the site work properly
  • Remember your preferences (e.g. basket contents, language, login details)
  • Analyse how our website is used and improve performance
  • Tailor advertising and promotions to your interests (where you consent)

You can control cookies through your browser settings. 

13. Complaints

If you have any concerns about how we use your personal data, please contact us first at austrianfooduk@gmail.com so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Changes to this privacy notice

We may update this privacy notice from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this notice regularly.

Last updated: December 2025